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Terms and conditions

This outlines the framework for services at The Remedy Nutrition Clinic. 


Your Nutritional Therapist “NT” will go through it with you in the first session of your work together.  Please talk with them if there is anything you would like clarified.


You will discuss and agree what support you want from your NT in your first session and review the progress and focus of your work together as you go along.


Payments, Appointments and Cancellation Policy


Fees are paid in advance of commencing the first session.  Payment can be made by bank transfer, credit or debit card.  You shall be invoiced for payment before the first consultation and this should be paid in order to confirm the arrangement. We do accept payment plans, please ask if this is of interest to you. 


When working online, eg Zoom, Skype etc., it is your responsibility to have a working internet connection for all sessions.  You will be charged for scheduled sessions if your NT is waiting for your call, but you are unable to connect online. 


You are required to pay for sessions which are missed or cancelled with less than 48 hours notice.  If you need to cancel your appointment, please contact either Anna or Beth via the Practice Better app or email. 




All sessions are confidential.  It is confidential that you are a client of The Remedy Nutrition Clinic, as well as what you discuss in your sessions.  There are however some limits and exceptions to confidentiality.  For example, if your NT has serious concerns about your safety or the safety of another person, normal confidentiality may be lifted. 


You will be asked to provide your GP’s contact details and details of someone that can be contacted in case of emergency.  This information will be kept on a password protected database.  Your NT is required to keep notes about the focus of your work and will produce action plans for you.  These are also kept securely according to GDPR and are password protected.  Any reports produced by The Remedy Nutrition Clinic to evaluate the service or for the purposes of research contain anonymised data and will not contain any identifying information of clients.


Nutritional Therapy Descriptor


Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care.  Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns.  This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health.  Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.


Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach.  Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional.  They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.


The Nutritional Therapist (NT) requests that the Client notes the following:


  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.


  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.


  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.


  • Nutritional advice is not a substitute for professional medical advice and/or treatment.


  • Your NT may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.


  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.


  • This document only covers the practice of Nutritional Therapy within this consultation and your practitioner will make it clear if he or she intends to step outside this boundary.


The Client understands and agrees to the following:


  • I am responsible for contacting my GP about any health concerns.


  • If am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my NT.  This is necessary because of any possible reaction between medication and the nutritional programme.


  • It is important that I tell my NT about any medical diagnosis, medications, herbal medicines, or food supplements I am taking as this may affect the nutritional programme.


  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my NT promptly for clarification.


  • I understand that the advice is personal to me and may not be appropriate for others.


  • I must contact my NT should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.


  • Recording consultations using any form of electronic media is not permitted without the written permission of both me and my NT.

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